So.
My computer died.
Now, do I get the software I bought over the past 15 months back? Or do I have to buy it again. I really really don’t have the money to buy CS4 again. Or another version of MS Office. I bought Office because I need it for work. My employer really doesn’t have the money to buy me Office, but I really need one to be able to even open work files at home.
Chit. Not at all sure how this is going to play out.
Amazon. I really love buying stuff from Amazon. I can look back in my purchase history and see what I bought and when I bought it. Is it still under warranty or not? I can see that. I’ll buy more stuff from Amazon just because I’m pretty sure they’ll support what I’ve got.
Amazon resonds. Sony, oh, hell, you don’t want to have to call Sony. Good luck to you if you need to call them. You’ll get a computer generated voice from an English as a second language speaker. Good luck getting help from that. It’s a flippin’ cliche and there’s a damn good reason for that.
With Amazon, I get what I’ve bought. If I buy a book. It’s mine. No matter when or what the platform.
I’ve had issues with a point and shoot camera that I bought several years ago. Amazon had my purchase history and I could see that the camera company needed to work with me.
With Amazon, I know what I’ve bought and when I bought it. I don’t think I’ve ever spoken with an Amazon customer service person. And yet, I’m still happy with Amazon customer service. Kind of think that Sony. could benefit from lessons from Amazon. I no longer trust Sony